Support and hosting are a free choice, not a condition. The software is and stays yours, even without a subscription. But an implementation stands or falls with guidance. That is why we do recommend it.
You are not tied to anything. Choose what suits you; you can always join later.
You only take the one-time implementation. After that GrowMate runs on your own infrastructure and you manage it yourself.
A fixed monthly fee. We host, update and stand by. You only have to call when something comes up.
Why we recommend it: GrowMate grows with the way you work. Without someone steering that, any system slides back into scattered workarounds within a year.
No endless project that blows through budget and planning: every week we sit down together and you watch working software grow.
Expert day on site, AI module composition and the base implementation: dashboard, CRM and task management. At the end of the week you see the first demo with your own processes.
Your consultant builds the custom features: automations, API integrations with your existing systems and the mobile app. Concluded with a second demo and your feedback.
A full test phase in which your team participates, feedback is processed and everyone is trained. Only when everything is right do we go live together.
Your dedicated consultant stays involved, updates roll out automatically and every quarter we check together whether GrowMate still fits perfectly with how you work now.
No small print: these are the response times we contractually record in the SLA.
| Priority | Example | First response | Availability |
|---|---|---|---|
| P1 · CriticalSystem unreachable or core process at a standstill | Nobody can log in, orders cannot be processed | < 1 hour | 24/7 (Growth and Bloom subscriptions) |
| P2 · HighImportant feature not working, workaround available | Invoices cannot be sent, integration not syncing | < 4 hours | Mon–Sun 7:00–23:00 |
| P3 · NormalQuestion, improvement request or minor disruption | Adjusting a report, adding an extra field, user question | < 1 business day | Business days 9:00–17:00 |
One point of contact who knows your setup, your processes and your people. No retelling your story every time.
New features and security updates roll out proactively, without disrupting your workday and at no extra cost.
New employees? We train them. New module? We explain it. Knowledge is part of the product, not a surcharge.
Every quarter we take a look: does the setup still fit how you work, and where can more time be saved?
Phone, email or on site: you reach the people who built the system themselves, not a scripted helpdesk.
If our monitoring shows something could be smarter, you hear it from us before it becomes a problem.
Within 30 minutes you will know how GrowMate fits your processes and how we keep supporting you afterwards.